Service Writer

Company Overview:
Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.
Position:
Service Writer
Job Type: Full-time
Pay:
Competitive salary based on experience
Benefits:

• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement
• Employee discounts on products and services

Responsibilities:

• Service Scheduling:
  Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
• Client Communication:
  Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
• Dispatch Support:
  Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
• Parts Procurement:
  Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
• Documentation:
  Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
• Quality Assurance:
  Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
• Team
  
  Collaboration:
  
  Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
• Administrative Support:
  Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Previous experience in customer service, dispatching, or related field preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office suite and scheduling software
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Attention to detail and problem-solving skills