Service Writer

Company Overview:  Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.
Position:  Service Writer
Job Type:  Full-time
Pay:  Competitive salary based on experience
Benefits:
Health,dental, and vision insurance
Retirement savings plan
Paidtime off and holidays
Opportunities for professional development and advancement
Employee discounts on products and services
Responsibilities:
Service Scheduling:  Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
Client Communication:  Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
Dispatch Support:  Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion.
Parts Procurement:  Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels andorder supplies as needed.
Documentation:
Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance andidentify areas for improvement.
Quality Assurance:  Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
Team

Collaboration:

Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
Administrative Support:  Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.

Qualifications:

High school diploma or equivalent; associate's or bachelor's degree preferred
Previous experience in customer service, dispatching, or related field preferred
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Proficiency in Microsoft Office suite and scheduling software
Abilityto thrive in a fast-paced environment and adapt to changing priorities
Attention to detail and problem-solving skills
Join our dynamic team at Sansom Equipment and play a crucial role in delivering exceptional service to our valued clients.