Retail Customer Support Specialist

Customer support at The Brick centers on courteous solutions, customer follow-up, and loyalty across its retail service team.

This Customer Service Associate role reports to the Operations Manager and focuses on consistent support for retail customers. You will answer inquiries, identify needs through follow-up, provide exceptional service, and monitor daily order reports. Success requires a team-oriented approach, exceptional communication, organization, and multitasking ability. Candidates need a high school diploma or equivalent, computer proficiency, and experience with Microsoft Office programs.

Availability for all shifts, including evenings and weekends, is required when needed. The position also reflects The Brick’s emphasis on career-focused growth and ongoing personal and professional development.

• Provide courteous, professional responses to customer inquiries
• Identify customer needs through timely follow-up
• Deliver support that promotes customer loyalty
• Review daily order reports and complete follow-up
• Complete other assigned duties

• Team-oriented attitude in a retail environment
• High school diploma or equivalent credential
• Exceptional verbal and written communication
• Proven multitasking and organizational ability
• Flexibility for evenings and weekends as required

Bring organized customer follow-up, communication, and computer skills to The Brick’s retail Customer Service Associate team.