Assistant Manager, Guest Experience | Regent Mall NB

Assistant Manager, Guest Experience | Regent Mall, Fredericton NB

Join to apply for the Assistant Manager, Guest Experience | Regent Mall, Fredericton NB role at lululemon

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future and an equitable, inclusive and growth-focused environment for our people.

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience lead from the floor to build, manage, and develop team members and create an environment and team culture where people feel a sense of belonging and have opportunities to grow.

They ensure their team delivers outstanding guest experience in line with company values and directives.

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Engage team members by helping them understand how their work supports the success of the store and lululemon overall.
• Implement the Store Manager’s People vision for the store and cascade to team members.
• Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
• Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
• Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
• Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.

• Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and supporting team members to address gaps through feedback and coaching.
• Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
• Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.

• Partner with other managers to review business data and metrics (e.g., P&L) to inform planning processes.
• Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandising changes are accomplished.
• Open and close the store in accordance with opening and closing procedures.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Work in accordance with applicable policies, procedures, and laws or regulations.

• Accountable for delegated aspects of controllable budget and labor hours.

• Leadership role directly responsible for a subset of store employees as delegated by Store Manager.

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values/celebrates differences.
• Integrity:
  Behaves in an honest, fair, and ethical manner.
• Leadership:
  Able to lead, inspire, and develop others.
• Guest
  
  Experience:
  
  Creates an inclusive, high-caliber guest experience through the team.
• Team Building:
  Builds teams that maximize accomplishments and embrace diverse perspectives.
• Decision Making/Problem Solving:
  Uses logic to evaluate options and make timely decisions.
• Strategic Thinking:
  Sets strategies aligned to vision and values to achieve goals.
• Change Management Leadership:
  Guides others through change and uncertainty.
• Interactive Communication:
  Communicates effectively with others.

• Must be legally authorized to work in the…