Associé, Ventes, Électroménagers

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Appliance Specialist
Position

Purpose:

Appliance Specialists provide the highest level of customer service support to our customers. Appliance Specialists are assigned to Department 70 (Appliances) to assist customers, assess customer needs and guide customer decisions to build customer relationships and drive profitable sales.

Position Responsibilities:

We're looking for the type of associates who can tap into their inner orange by:
Actively seeking Customers on the racetrack within the Appliance and Custom Kitchen Show Rooms
Asking open-ended questions and expressing interest in projects in order to best serve the Customer
Determining Customer’s level of expertise and needs Answering questions and escorting Customers to merchandise in other sales areas that fit their needs
Assisting Customers in other sales areas when appropriate
Providing customer service over the telephone
Assisting Customers with special orders and install sales
Communicating with the Inventory Associates (IAs) regarding ordering issues
Communicating with the Freight/Fulfillment Team regarding pack-out/pack-down
Attending all scheduled product knowledge and training seminars
Experience/Knowledge

Required:

The kind of orange we’re looking for will possess:
Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
Ability to work a flexible schedule including evenings and weekends
Knowledge of and adherence to Home Depot policies and procedures
Proven ability to close the sale. Exceptional customer service skills
Successfully pass the validated Sales Associate Test
Successfully complete any required Training