More jobs:
Production Support Engineer
Job in
Fremont, Alameda County, California, 94537, USA
Listing for:
SoloPoint Solutions, Inc.
Full Time
position
Listed on 2026-11-06
Job specializations:
-
IT/Tech
IT Support, Systems Engineer
Job Description & How to Apply Below
- Bachelor’s degree in engineering or equivalent practical experience supporting production equipment and systems.
- 3 to 5 years of experience in manufacturing, equipment troubleshooting, internal production support, or closely related technical support environments.
- Hands-on experience using production monitoring and incident troubleshooting tools such as ITRS, Splunk, and Datadog.
- Demonstrated ability to perform incident management, advanced troubleshooting, and service restoration for internal production systems and equipment.
- Proficiency in root cause analysis (RCA) and implementing permanent corrective actions to prevent recurring production incidents.
- Experience scripting and automation using Shell and Python to reduce manual work and repetitive tasks.
- Strong ownership during incidents, adaptability, and ability to remain calm under pressure.
- Lead incident management for internal production systems and equipment, including monitoring, troubleshooting, and restoring service to minimize downtime.
- Perform tool bring-up and execute qualification activities, including qualification levels 600, 700, and 800.
- Conduct root cause analysis for recurring production issues and implement permanent fixes and preventive actions.
- Automate repetitive operational tasks through scripting and maintain procedures and documentation to support consistent execution.
- Support system maintenance and change activities including batch processes, upgrades, release deployments, and user acceptance testing (UAT), coordinating across development, operations, and business teams.
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