US - L2​/L3 Restaurant POS Support Engineer

US - L2/L3 Restaurant POS Support Engineer

Pleasanton, United States | Posted on 11/03/2026

dot Solved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dot Solved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to):
High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dot Solved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dot Solved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Job Title: POSSupport Engineer

Engagement Type:

Contract
Work Arrangement:
Remote

Required Technical Skills / Experience

• * 3+ years hands-on experience with Oracle Micros Simphony (POS configuration, workstation/terminal setup, menu/service charge configuration, EMC administration)
• * Experience troubleshooting MICROS Workstation hardware (e.g., Workstation 6/Workstation
  8), including thermal/performance issues, terminal reboots, peripheral (printer, cash drawer, card reader) connectivity
• * Working knowledge of restaurant/hospitality POS environments — multi-location retail or F&Boperations preferred
• * Solid understanding of networking fundamentals: firewall rules, port whitelisting, DNS,VPN/site-to-site connectivity, and troubleshooting network-dependent POSoutages
• * Experience supporting payment terminal integrations (card-present transactions, EMV, payment gateway connectivity) — Adyen experience strongly preferred
• * Familiarity with incident triageand ticketing tools (e.g., Service Now, Jira Service Management, or similarITSM platforms)
• * Ability to read and interpret API/integration logs to diagnose failures between POS and downstream systems (payment, tax, loyalty, etc.)
• * Experience coordinating withthird-party vendors for issue escalation and resolution (not just internal ticket routing)
• * Comfortable producing clear,non-technical written explanations of technical issues for restaurant/field leadership

Nice-to-Have Skills

• * Exposure to international store openings/go-lives — hardware staging, network cutover, local compliance requirements
• * Basic scripting or API testing familiarity (Postman, REST API calls, reading JSON payloads) to support integration troubleshooting
• * Understanding of Simphony STSGen2 API architecture (Location API vs. Cloud API distinction)
• * Experience with PCI compliance considerations in a POS/payments environment
• * Prior experience supporting aluxury retail or hospitality brand with high service-quality expectations

Soft Skills

• * Strong written communication— able to translate technical root-cause findings into plain language fornon-technical restaurant managers and senior leadership
• * Vendor management instincts —comfortable pushing back on vendors, tracking SLAs, and escalating professionally when deadlines slip
• * Ability to work independently across time zones with minimal day-to-day supervision, while proactively flagging blockers
• * Strong incident ownership — sees issues through to resolution rather than passing them off
• * Comfortable operating in aafat-paced, multi-project environment (concurrent tickets across hardware,integrations, and compliance work streams)
• * Professional composure when dealing with frustrated restaurant staff or store leadership during live incidents

Suggested Experience Level

Given the blended L2/L3 scope,target a candidate profile of:

• * 4–7 years total inPOS/retail systems support, with at least 3+ years specifically on Oracle Micros Simphony
• * 2+ years of that experience should include L3-level responsibilities: root-cause analysis,integration/API troubleshooting, or direct vendor escalation ownership(not purely ticket-queue work)
• * Prior experience supporting multi-location or multi-country deployments is a strong differentiatorgiven RH's international expansion plans