IT Operations Administrator

Job Description

Job Summary

Clarkson Law Firm is seeking an IT Operations Administrator to own the administrative, coordination, and end-user support side of the firm’s technology. The role holds administrator access to Microsoft 365 and most of the firm’s legal platforms, and works alongside the Systems Engineer as a second set of hands on day-to-day administration, the helpdesk, and the equipment lifecycle.

The focus is organization, partnership, and service. This person keeps licenses, accounts, hardware, and vendor records accurate, and acts as IT’s main point of contact for HR, Finance, Facilities, and the attorneys, paralegals, and staff who rely on these systems every day.

This position is remote, with travel to the firm’s Malibu, CA office as needed.

Essential Duties and Responsibilities

A successful IT Operations Administrator must spend over 50% of work time on, and satisfactorily perform, these general categories of duties, which require significant discretion and independent judgment.

Responsibilities include, but are not limited to:

• Administer user accounts, groups, licenses, mailboxes, and permissions in Microsoft 365, Entra , and the firm’s legal platforms (e.g., iManage, Clio)
• Maintain the software license inventory, track renewals and usage, and run regular access reviews to reclaim unused or orphaned accounts and seats
• Partner with HR on onboarding and offboarding: provision and remove accounts, licenses, platform access, devices, and badges, keep IT’s employee records in sync with HR, and improve checklists over time
• Share the helpdesk ticket queue with the Systems Engineer: triage, resolve, and elevate issues, and identify recurring problems and propose lasting fixes
• Support Windows computers, printers, scanners, and audio/video conferencing equipment
• Own the equipment lifecycle from purchase to retirement, including quotes, purchase orders, receiving, setup, deployment, and secure eWaste disposal, and maintain the hardware inventory of assigned and spare equipment
• Track IT invoices, subscriptions, and vendor contracts against actual usage, and support Finance with billing, budgeting, and renewals
• Keep system, access, and procedure documentation current, and build tutorials and a knowledge base so staff can resolve common issues on their own
• Serve as IT’s liaison to HR, Finance, Facilities, and legal staff, and coordinate with Facilities on workstations, conference rooms, printers, and office moves
• Train attorneys and paralegals on the firm’s legal platforms and filing conventions, and help them keep matter files organized

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

• 2+ years in IT administration, IT operations, IT support, or a similar role
• Hands-on administration experience with Microsoft 365, including user, license, and mailbox management
• Experience supporting Windows computers, printers, scanners, and A/V equipment
• Experience managing user life cycles, from onboarding through offboarding
• Experience tracking licenses, hardware assets, or vendor invoices in a structured way
• Experience working a helpdesk queue in an IT service management or ticketing platform, such as Jira Service Management
• Experience in a law firm or other professional services environment preferred
• Familiarity with legal platforms such as iManage and Clio, or other document and practice management systems, preferred
• Experience with Entra  preferred
• Relevant certification, such as Microsoft…