Engineering Director

We’re looking for a technically capable, service-oriented, and solution-focused IT professional to join our team. The successful candidate will play an important role in maintaining business technology systems, resolving technical issues, supporting IT infrastructure, and ensuring reliable day-to-day operations. This position is suited to someone who enjoys troubleshooting, system administration, and delivering effective technical support.

• Provide technical assistance and IT support for employees across hardware, software, and network systems.
• Diagnose, troubleshoot, and resolve computer, operating system, and application-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts, system access, permissions, and password-related requests.
• Monitor network connectivity and assist with maintaining stable IT infrastructure.
• Support Microsoft 365, Windows environments, email platforms, and internal business applications.
• Perform routine system updates, software installations, security patches, and maintenance activities.
• Maintain IT asset inventories, technical documentation, and support records.
• Assist with data backups, system recovery, and basic cybersecurity procedures.
• Coordinate with external IT vendors and escalate complex technical problems when necessary.
• Identify opportunities to improve IT service delivery and operational efficiency.
• Knowledge of IT support, computer systems, and technical troubleshooting.
• Understanding of Windows operating systems, hardware configuration, and software installation.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, LAN, and WAN.
• Knowledge of Microsoft 365, Active Directory, and user administration is an advantage.
• Familiarity with help desk ticketing systems and remote support tools.
• Basic understanding of IT security, data protection, and system maintenance.
• Strong technical troubleshooting and analytical problem-solving abilities.
• Good communication and customer service skills.
• Ability to prioritize support requests and manage multiple technical tasks.
• Responsible, adaptable, and capable of working independently or within a team.
• Exposure to modern IT infrastructure and enterprise technology systems.
• Opportunities to develop technical and system administration expertise.
• Professional training and continuous technical learning.
• A collaborative environment that encourages innovation and problem-solving.
• Opportunities for career progression within IT operations and infrastructure.
• Competitive compensation and benefits package.