EDiscovery Analyst

Pro Search is a team of passionate problem-solvers, industry thought leaders, and trusted advisors committed to helping our clients achieve exceptional outcomes. We believe strong partnerships, innovative thinking, and a commitment to excellence are the foundation of client success. As our organization continues to grow, we are always looking for talented professionals who share these values.

POSITION OVERVIEW: The Pro Search eDiscovery Analyst provides hands-on technical support across collection, processing, review workspace support, and production for a portfolio of client matters. Using industry-standard tools such as Relativity and proprietary applications, the Analyst collects, extracts, and loads electronically stored information (ESI) into review databases, supports review workflows, and prepares productions. As an integral member of Operations, the Analyst works with project teams and directly with clients to meet matter requirements and quality standards from project inception through completion.

Qualified candidates demonstrate integrity and accountability, collaborate effectively, and provide responsive service.

• Process raw data using Relativity Processing and/or other approved tools to extract document text and metadata according to specific matter requirements
• Load data into Relativity or other hosted review platforms
• Perform quality control of processed and loaded data
• Generate, QC, and load tiff images according to production specs
• Configure and maintain Relativity review work spaces, including Automated Workflows, dt Search indexes, Search Term Reports, persistent highlight sets, user groups, and group permissions
• Set up and execute productions using Relativity and/or other approved tools
• Collect ESI using approved tools and matter-specific instructions
• Handle client data securely and confidentially, use approved storage and transfer methods, and follow applicable access restrictions and data-handling procedures
• Investigate processing errors, load failures, and other data issues; resolve them within assigned authority and document unresolved issues for escalation
• Prioritize assigned projects to meet client deadlines and service-level agreements (SLAs), and flag competing deadlines or delivery risks
• Provide status updates to internal teams via email and/or ticketing system
• Work closely with internal team members and other departments to ensure that project goals and milestones are accomplished
• Work with third-party vendors to support client engagements
• Participate in weekly team meetings
• Consult with client and operations team to discuss project specifications, workflows, and/or issues
• Work with support and development teams to report bugs or test new features for operations-related tools
• Escalate issues to case teams, Lead/Manager, or other team members as necessary
• Support team operations through training activities, reporting, and documentation
• Perform other litigation support tasks as necessary

The responsibilities above describe the scope of the Analyst role across Levels 1-3. The level descriptions below distinguish expectations for supervision, task complexity, decision-making, and guidance to others.

• Performs routine tasks under close supervision
• Follows established procedures and guidelines
• Limited decision-making authority; escalates complex issues
• Requires basic job-related knowledge and minimal prior experience
• Focus on learning, skill development, and understanding of processes

• Performs a variety of tasks with moderate supervision
• Applies job-specific skills and knowledge to complete assignments
• Some decision-making authorities within defined parameters
• May provide guidance to Level 1 staff
• Requires solid understanding of…