Apprentice Team Leader

Graduates of the Level 3 Hospitality Supervisor Apprenticeship will learn all about the Hospitality Industry, develop and sharpen your leadership skills (you won't need to wing it!) and gain a nationally recognised qualification, all without compromising your salary. You will earn good money while you learn.

The apprenticeship is a structured learner & employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours within the hospitality industry. Your training will be delivered every 4-6 weeks either via face‑to‑face visits in restaurant, remotely over telephone or via Skype preparing you for your End Point assessment.

With the right attitude, Team Members can carve out a steady career with the brand progressing to Team Leader through to Restaurant General Manager with the potential to progress to Head Office opportunities. As a Team Leader you will be the Restaurant General Manager (RGM) wingman or woman supporting the RGM with leading and developing a diverse team and culture within the restaurant.

We encourage you to be your own authentic self, who may love Chicken & Chips, but above all else, you will have a guest first mindset with the autonomy to run the restaurant as if it were your own.

• Our People – our people are super important to us, we say they are just as important to us, as our guests. As a TL you’ll care about making a difference to each team member’s personal growth, their development and supporting them on the right way to do things. You will play a pivotal role in building a competent team, who can have fun together, but will roll up their sleeves when it’s hot in the kitchen.
• Satisfied Guest – If you know anything about KFC, you will know that we care hard about guests, serving each one as if they are family! Never wanting to disappoint our guests, you’ll be leading by example (Obvs) and training the team to be ‘guest maniacs’ serving accurate, hot meals, with a friendly smile. You’ll help train the team to be ready, willing and able to help our guests with any questions they may have when ordering at our digital touch screen kiosks, whilst maintaining high cleanliness standards.
• You’ll have the skills to ‘make it right’ if anything ever goes wrong with the guest experience, and you will work with restaurant management to review guest feedback and make the experience better