Customer Service executive

Thrive Group are delighted to be supporting our client in Chippenham who is  actively looking to recruit a Customer Service Executive to join the team on a temp to permanent basis (for the right candidate).
 
What you will be doing:
To provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries.
 
Respond promptly and professionally to customer inquiries via phone, email or chat
Provide accurate information regarding products, services, policies, and procedures.
Assist customers in placing orders, processing returns, or managing accounts.
Accurately record customer interactions and transactions in the CRM system  What you will need to succeed:
 
Previous experience working in a call centre / customer service environment.
Able to work to deadlines under pressure.
Excellent communication skills, both verbal and written.
IT Literacy.  What you will receive in return:
 
£27,000 per annum
Full time 37.30 hours per week
To be worked over a rota Monday to Friday 7am - 8pm on a rota basis, with 1 in 3 weekends to include Saturday/Sunday shifts also on a rota basis with a day off in lieu during the week. Each Monday to Friday week will have a maximum of 1 x 8pm finish.  What you need to do next:
If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ (url removed) or contact me on (phone number removed) to discuss further.
Thrive group are acting as an employment agency with respect to this vacancy.
If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.
PRMSTH