Senior Representative, HR Shared Services

Overview

Unified is a nationwide community of providers, operations specialists and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience.

We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.

Overview

Unified is a nationwide community of providers, operations specialists and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience.

We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.

Senior Representative, HR Shared Services

The Senior Representative, HR Shared Services provides specialized support across HR service delivery functions, including onboarding, customer service, and information management. This role resolves moderately complex teammate, candidate and stakeholder inquiries by applying HR process knowledge, sound judgment, strong documentation practices, and a service-oriented approach. The position partners with HR Centers of Excellence and cross-functional teams to ensure accurate, timely, and compliant resolution of cases while supporting a consistent and positive customer experience.

Responsibilities

Specialty Specific Responsibilities:

Onboarding

• Review escalated onboarding cases for compliance, timing, documentation, candidate experience, or process risks.
• Gather, verify, and document details related to background checks, I-9/E-Verify, new hire paperwork, start dates, system access, and other pre-employment requirements.
• Partner with Talent Acquisition, HR Operations, and HR COEs to resolve onboarding issues, clarify ownership, and elevate cases with sufficient detail.
• Support moderately complex onboarding issues, including delayed background results, incomplete tasks, I-9/E-Verify questions, offer or start date changes, and new hire transition coordination.

Customer Service

• Review escalated customer service cases for risk, sensitivity, and appropriate triage path.
• Gather and document key facts to identify underlying issues and support timely resolution.
• Partner with Employee Relations and other HR COEs to resolve escalations and provide complete case details when issues require COE review.
• Support moderately complex customer service inquiries, including leave, accommodation, performance, workers’ compensation, policy, and other teammate relations questions.

Information Management

• Review information management escalations for data accuracy, confidentiality, compliance, system access, or workflow risks.
• Gather, verify, and document details related to teammate records, HRIS…