Systems Support Specialist
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are seeking an experienced Systems Support Specialist to join our team on a contract basis. In this role, you will provide critical technical support, troubleshoot system issues, and ensure seamless operational workflows. The ideal candidate has a strong background in IT support, hardware/software troubleshooting, and end-user assistance.
Job Title:
Systems Support
Job Class:
Information Technology
Location:
Orlando, FL (Telework Full-Time / Remote options available per project specifications)
Pay Rate Range: $41.00-$76.00 per hour (Dependent upon exact technical alignment and years of experience)
Overtime Status:
Non-Exempt (OT paid at 1.5x for hours worked over standard threshold per 4/10 schedule guidelines)
Desired
Start Date:
November 30, 2026
Estimated End Date:
February 18, 2028
Work Schedule:
4/10-A
Opportunity for FTE Hire:
Yes
- Provide tier-1 through tier-3 technical support for internal systems, software applications, and hardware infrastructure.
- Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues efficiently.
- Document, track, and monitor support tickets through resolution utilizing standard helpdesk management frameworks.
- Assist with user onboarding, account provisioning, permission management, and hardware configuration.
- Collaborate with engineering and network administration teams to elevate complex issues and implement permanent fixes.
- Ensure data security compliance and maintain high standards of operational integrity across enterprise systems.
Skills Matrix Category Required Skills / Competencies Minimum Experience Importance Level
- Technical Support Helpdesk Ticketing Systems, Remote Troubleshooting, Desktop Support 3–5 Years Mandatory
- Operating Systems Windows 10/11, macOS, Active Directory / Azure AD administration 3 Years Mandatory
- Networking TCP/IP, DNS, DHCP, VPN client setup, basic Wi-Fi/LAN troubleshooting 2+ Years Preferred
- Hardware Laptop/Desktop hardware diagnostics, peripherals, mobile device management (MDM) 2 Years Mandatory
- Soft Skills Strong written and verbal communication, customer service orientation, multi-tasking N/A Mandatory
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).