Senior Manager, EVS

About

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first ever Guitar Hotel, 168 luxury guestrooms and unique swim up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort.

Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square foot Rock Spa & Salon; a 13.5 acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45 table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square foot, carpeted exhibition hall;

and a 26,000 square foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000 person capacity, will showcase A list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale / Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

For more information, visit us online at , call  or follow us:
Facebook:
Seminole Hard Rock Hollywood , Twitter: @Hard Rock Holly , Instagram: @Hard Rock Holly .

• Medical
• Dental
• Vision
• Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• much more

Please visit  to see our full list of benefits!

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Oversees the daily operation of the Environmental Services Department, including work assignments, staffing, productivity, and service standards.
• Leads, coaches, and develops EVS Team Members and leadership staff to ensure consistent execution of departmental standards.
• Performs detailed operational inspections to identify cleanliness, service, safety, and process improvement opportunities.
• Establishes and maintains cleaning standards, procedures, schedules, and quality-control programs for assigned areas.
• Monitors daily operations and ensures EVS services are delivered efficiently, consistently, and in accordance with established standards.
• Develops and supports the annual departmental budget and business plan.
• Monitors expenses, supplies, equipment, labor, and other operational costs to ensure compliance with budgetary guidelines.
• Ensures appropriate staffing levels and scheduling strategies to effectively manage labor costs while maintaining outstanding guest service.
• Interviews, hires, trains, schedules, appraises, coaches, counsels, and supervises directly assigned personnel.
• Oversees the same for indirect reports.
• Develops, administers, and completes action plans related to Guest Satisfaction, Team Member Satisfaction, operational performance, and financial performance.
• Serves as a key point of contact for guest feedback related to cleanliness and environmental services and ensures timely follow-up and resolution.
• Ensures compliance with administrative policies, procedures, safety rules, health regulations, and applicable sanitation standards.
• Develops Team Members' knowledge and skills through education, training, coaching, and corrective counseling.
• Selects, trains, coaches, counsels, appraises, and retains direct reports who consistently demonstrate behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Demonstrates commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program.
• When a Seminole Tribe member's assignment falls within the direct area of responsibility, serves as a mentor/career advisor and provides required progress reports and information.
• Ensures prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintains effective…