Senior Manager, Strategic Customer Repair & AI Automation
-
Management
AI Business & Operations
Job Description & How to Apply Below
Lumen is seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. The role handles top-tier escalations, cross-functional projects, and automation/AI initiatives to improve customer experience.
You will manage executive communications, ownership from intake to closure, and drive continuous improvement across multiple orgs. The position is full-time and remote in the United States, requiring availability for all shifts, including nights,
The Senior Manager, Strategic Customer Repair & AI Automation position in the Finance, Management & Operations field is open for applications.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Manager, Strategic Customer Repair & AI Automation role in the description above.
We appreciate your interest in this position.
Position Requirements
10+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).