AVP - IT Governance, Risk & Compliance and Service Delivery

Job Summary:

This role is responsible for establishing and maintaining governance, risk, and compliance frameworks across IT operations and ensuring the effective delivery of IT services to meet business needs, maintaining high service availability, and driving continuous improvement in service quality, compliance, and customer satisfaction. This position ensures adherence to SMBC's global policies, regulatory requirements, and industry standards while proactively managing IT risks and supporting secure business operations, along with acting as the primary liaison between IT operations, business units, and vendors to ensure seamless technology service delivery aligned with organizational standards and regulatory requirements.

Key Responsibilities:

* Ensure adherence to IT governance frameworks aligned with SMBC global standards and regulatory requirements.

* Ensure IT policies, procedures, and standards are updated and communicated across regional teams.

* Drive IT compliance initiatives in collaboration with global GRC teams.

* Identify, assess, and monitor IT risks across infrastructure, applications, and third-party vendors

* Ensure risk assessments for critical systems and cloud environments are conducted in alignment with SMBC policies.

* Ensure compliance with regulatory requirements applicable to SMBC (e.g., RBI, GDPR, SOX, MAS guidelines)
Coordinate internal and external IT audits; manage findings and remediation plans.

* Perform due diligence and risk assessments for third-party vendors and service providers.

* Monitor vendor compliance with SMBC security and regulatory standards.

* Implement IT controls and monitor effectiveness through regular reviews.

* Prepare risk and compliance dashboards for senior leadership and global reporting

* Provide timely updates to management on IT risk posture and compliance status.

* Oversee end-to-end delivery of IT services, ensuring adherence to SLAs and KPls.

* Manage incident, problem, and change processes in line with ITIL best practices.

* Act as the primary point of contact for business units regarding IT service performance.

* Communicate service status, risks, and improvement plans to management.

* Monitor and report on service performance metrics.

* Manage third-party service providers, ensuring contractual compliance and performance.

* Drive vendor governance meetings and escalating issues as needed.

* Support audits and remediation of findings related to service delivery.

* Identify opportunities for automation and process optimization.

Required Skills &

Qualifications:

* Work Experience:

5-7 years

* Bachelor's degree in information technology, Computer Science, or related field.

* Understanding of IT governance frameworks (COBIT, ITIL) and security standards (ISO 27001, NIST).

* Strong knowledge of ITIL framework and service management principles.

* Experience in audits, understanding of risk assessment, vendor risk management, and compliance audits.

* Knowledge of regulatory requirements relevant to banking and financial services.

* Excellent stakeholder management and communication skills.

* Excellent analytical, communication, and stakeholder management skills.