Quality Assurance Specialist

Integrity | Commitment | Quality | Relationships | Innovation

If you're looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company's practices creates a focus on client success and partnerships that are important to our communities and our environment.

Quality Assurance Specialist

Location: Flexible
Department: Corporate Quality Assurance Program (CQAP)
Reports To: Corporate Quality Assurance Officer (CQAO)
FLSA Status: Exempt

Position Summary

Hanson Professional Services Inc. is committed to delivering quality services to our clients through adherence to generally accepted professional practices and our Corporate Quality Assurance Program (CQAP). The Quality Assurance Specialist plays a key role in supporting and advancing Hanson's Quality Management System (QMS) by promoting compliance with established quality policies and procedures, facilitating quality reviews and audits, training, maintaining program documentation, and supporting continuous improvement initiatives across the organization.

Working closely with project managers, technical staff, practice leads, discipline managers, and corporate leadership, the Quality Assurance Specialist helps verify that services and deliverables are planned, executed, reviewed, and documented in accordance with CQAP requirements, client expectations, and project objectives. This position serves as a resource to employees throughout the firm, helping foster a culture of quality, accountability, and operational excellence.

Essential Duties and Responsibilities Quality Management System Administration

• Support implementation and maintenance of Hanson's CQAP and QMS.
• Assist in the administration of quality manuals, quality procedures (QPs), quality assurance project plans (QAPPs), and related quality documentation.
• Ensure quality-related records, forms, and documentation are maintained in accordance with established procedures.
• Support updates and revisions to quality program documents and processes.
• Assist staff in understanding and applying CQAP requirements across project and discipline activities.

Quality Verification and Compliance

• Monitor compliance with quality requirements established by the CQAP, client contracts, regulatory agencies, and project-specific quality plans.
• Coordinate and support project teams with independent reviews, technical checks, and quality verification activities required for project deliverables.
• Assist project teams in documenting quality-related activities and maintaining evidence of compliance.
• Identify potential nonconformances and support corrective action implementation and follow-up.

Audit and Surveillance Activities

• Assist the CQAO with internal audits, surveillance activities, and quality assessments.
• Participate in planning, conducting, documenting, and tracking audit activities throughout the organization.
• Monitor corrective and preventive action items to ensure timely resolution.
• Prepare audit summaries, reports, and recommendations for management review.

Training and Quality Awareness

• Support the development and delivery of quality-related training programs.
• Assist with onboarding employees in Hanson's quality processes, procedures, and expectations.
• Promote quality awareness through communication, training materials, and educational resources.
• Provide guidance to project personnel regarding quality procedures, documentation requirements, and best practices.
• Collect, analyze, and report quality performance metrics and trends.
• Assist with root cause analysis and process improvement initiatives.
• Support management reviews and Quality Committee activities.
• Recommend enhancements to procedures, workflows, and quality controls to improve organizational effectiveness and project delivery.

Cross-Functional Collaboration

• Collaborate with project managers, technical disciplines, business unit leadership, and support departments to promote consistent quality practices.
• Support the development of project-specific Quality Assurance Project Plans (QAPPs) and quality procedures when required by clients or contracts.
• Participate in special projects related to quality management, risk reduction, and operational excellence.

Required Qualifications

• Bachelor's degree in engineering, construction management, business administration, quality management, or a related field, or equivalent combination of education and experience.
• Professional…