Service Coordinator

Location: Birtley
Key Responsibilities

Answer incoming calls and respond promptly to customer inquiries.
Accurately record breakdown details and generate job cards for tracking.
Plan and schedule services, repairs, and maintenance appointments for vehicles and equipment.
Update customers on repair progress and resolve queries effectively.
Liaise with engineers to obtain job updates and ensure timely completion of work.
Arrange maintenance for engineer's service vans and monitor transport requirements.
Coordinate logistics and ensure compliance with transport regulations.
Handle administrative tasks including photocopying, scanning, and distributing documents to customers.
Maintain accurate records and ensure all documentation is filed appropriately.

Skills & Requirements

Strong communication and customer service skills.
Proven experience in maintenance planning and understanding of transport operations.
Excellent organisational and time management abilities.
Proficiency in Microsoft Office and basic administrative systems.
Ability to work under pressure and manage multiple tasks simultaneously.
Attention to detail and strong problem-solving skills