Administrative Assistant

Job Summary

Provide efficient administrative and clerical support to the Therapy Services at Bensham Hospital, delivering friendly service to patients, visitors, and colleagues and handling enquiries promptly.

• Book appointments on EMIS and Careflow.
• Complete outcomes of clinics.
• Complete tasks from EMIS.
• Answer telephone calls for services.
• Manage Outlook/Emails.

Based in the North East of England, we provide a range of hospital and community health services from leading facilities including the Queen Elizabeth Hospital, Blaydon Urgent Care Centre and Bensham Hospital, all within Gateshead. Established in 2005, we employ around 4,800 staff and provide 444 hospital beds across the Gateshead region.

• Date posted: 22 December 2025
• Pay scheme:
  Agenda for change
• Band:
  Band 2
• Salary: £24,465 per annum pro rota
• Contract:
  
  Permanent
• Working pattern:
  Part-time
• Reference number:
• Job location:
  
  Bensham Hospital, Saltwell Road, Gateshead, NE8 4YL

• Receiving and dealing with telephone calls from a variety of sources.
• Dealing with general and confidential correspondence.
• Photocopying, scanning.
• Assist in maintaining filing using both electronic and paper systems.
• Extensive use of EMIS/Careflow electronic patient administration system.
• Deal with enquiries efficiently and promptly, assessing priority and passing information appropriately.
• Handle confidential, sensitive or contentious information appropriately, liaising with managers/staff/other departments.
• Deal with initial complaints sensitively, avoiding escalation where possible.
• Uphold Health & Safety within the workplace and support the Trust's safety environment.
• Comply with the Data Protection Act and observe patient confidentiality standards.
• Participate in the Trust's Appraisal System.
• Collaborate with all therapy teams.

• Good level of general education including GCSE English Language (at least Grade C or equivalent).
• Excellent written and verbal communication skills.
• Knowledge of the Data Protection Act and ability to maintain confidentiality.
• Excellent IT skills (ECDL or equivalent) including Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience working in an administrative role in a busy office environment.

• Previous NHS experience.
• Experience using EMIS or similar electronic patient administration programme.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be made to check for any prior criminal convictions.

Applications from job seekers requiring current Skilled Worker sponsorship are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website.

• Employer name:
  Gateshead Health NHS Foundation Trust
• Address:
  Bensham Hospital, Saltwell Road, Gateshead, NE8 4YL
• Website: