Community Administration Assistant

An exciting opportunity has arisen to become part of Gateshead Health NHS Foundation Trusts' Bladder and Bowel Service. The successful candidate will be working alongside a small group of supportive, friendly nurses and a well established administration team.

The post holder will play a key role in co-ordination and planning and will be required to provide a comprehensive administrative service across a range of activities with focus on handling patients and their families telephone calls and using IT systems. They will work with minimal supervision, demonstrating the ability to use initiative, prioritising their own workload and communicating in an effective manner.

This post will provide administrative support to the whole team including:

To set up and maintain efficient and effective filing systems using a variety of IT systems

Ensure accurate and effective records are kept

To provide administrative support to the Adult and Children's Bladder and Bowel Nurses

To schedule clinics and room bookings

To handle confidential, sensitive or contentious information appropriately

Attend and arrange meetings, prepare agendas, take minutes and maintain action logs/spreadsheets/databases as required

To order office supplies and clinical supplies

Dealing sensitively with first line enquiries from patients with bladder or bowel dysfunction, relatives, carers, staff and external agencies

To resolve queries regarding the Home Delivery Service in a timely manner

To contribute to the administration of the Home Delivery Service to ensure patients receive the correct deliveries and avoid waste

To identify risks within the working area using initiative to take the necessary action e.g. Lifting and Handling

To observe standards of patient confidentiality.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym
ICORE;
Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme  to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Education to NVQ level 3 or equivalent qualification / experience

Measurable IT skills equivalent to a level 1 IT qualification

Fast and accurate typing skills / RSA II Typewriting / Word processing or equivalent experience

Customer Care training or experience

Ability to use Microsoft Office (including Word, Excel, Power Point and Outlook).

Experience of minute taking and electronic diary management.

Ability to demonstrate good organisational and planning skills

Proven ability to use own initiative and prioritise effectively

Ability to manage multiple tasks and manage a busy workload meeting strict deadlines, working under pressure.

Willingness to update knowledge and skills as part of continuous personal development plan

Ability to work flexibly and to be adaptable to the changing needs of the service

Knowledge and experience of secretarial and administrative procedures and systems

Knowledge and understanding of Data Protection Act 1998

Excellent presentation and communication skills, written and verbal.

Ability to communicate effectively with all levels of the organisation and…