Service Administrator - Community Mental Health Team

Responsibilities

• Directly support the Community Mental Health Team to ensure day‑to‑day coordination and administrative support is delivered in a timely and professional manner.
• Support and assist the team manager in delivering all activities relating to the day‑to‑day business of the team including coordination of referrals, triage, duty, general administration and data entry.
• Develop and deliver high quality administration processes to aid the delivery of safe and effective clinical services in a community setting.
• Respond to external and internal telephone enquiries and take appropriate action.
• Exercise excellent communication skills with a wide range of stakeholders.
• Respond and manage any e‑mail queries and requests for meetings on behalf of the team.
• Schedule appointments and resolve conflicting diary appointments.
• Use EMIS Community module on a daily basis.
• Deal with and collate data.
• Work with limited supervision using own initiative.
• Be aware of the priorities and needs of the team and assist in achieving all deadlines.
• Maintain a courteous helpful attitude and respect confidentiality.
• Play a key role in coordination and planning, providing comprehensive administrative service across a range of activities focusing on dealing with patients and their families, telephone calls, typing and data entry.
• Be confident and able to work with minimal supervision, demonstrating the use of initiative.
• Have an eye for detail and high degree of accuracy.
• Prioritise workload and communicate clearly and effectively with service users, families and colleagues internally and externally.

• Previous experience of working within the NHS is desirable but not essential.
• Awareness of mental health issues and ability to demonstrate a caring and sensitive approach.

• Supportive environment for development and growth.
• Regular supervision and opportunities to develop skillset.
• Full induction provided.

Based in the North East of England.