Administration Assistant

Administration Assistant – Full‑time – 37.5 hrs per week (Maternity cover)

We are looking to recruit a highly motivated and enthusiastic person with administration experience to join our team within the Paediatric Department at the Queen Elizabeth Hospital in Gateshead.

• Open and action incoming post and action outgoing post, including scanning referrals to Central Booking.
• Coordinate and track patient notes (requesting, tracking on File Fast, notes transfer/return) and information between hospital providers.
• Perform general photocopying, scanning, filing, stationery, and upload documents to Doc Store, and run runner activities.
• Arrange interpreters, transport, and other support in conjunction with secretaries.
• Cover reception and ward clerk roles during absences.
• Act as first point of contact for general department queries from staff, patients, and others, responding or escalating as appropriate.
• Resolve problems, e.g., locating notes, identifying whether documents need to be retained by referring to standard operating procedures, following retention and access to information requirements, and escalating issues when necessary.
• Organise own workload and ensure prompt maintenance, tracking and transfer of patient notes.