Technical Service Advisor

Technical Service Advisor required in Gateshead - Permanent role.

• 4 on 4 off rolling
• Monday to Friday hours: 0730 - 1930
• When shifts fall on the weekend the hours are: 0730 - 1630

• £27,736 to £ 29,397

• To support the busy workshop managing, booking and maintaining job cards ensuring they are all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers
• To plan the forward capacity to the workshop
• To canvass for and accept bookings for the workshop in order to fill available capacity
• To correctly interpret customer or internal instructions and complete job cards/repair orders etc.
• To promote additional workshop services/repairs where applicable
• Build rapport with all levels of staff and customers
• To monitor all work to ensure that it is completed by the times required and to report any likely delays to the customer to seek, record and communicate authority for any extra work required or parts to be ordered or fitted
• To ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. To cost the work and raise invoices
• To order parts from the Parts Department and to order sub-contract work
• To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
• Costing the work and raising invoices from job card/repair orders.
• To provide times, hours sold, statistics and budgetary information
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

• You must have previous experience working in an automotive Service Department - Ideally with HGV vehicles.
• Technical knowledge or administrative experience in a customer service environment and an excellent telephone manner
• Excellent organisational and administration and IT skills
• Proactive approach to work and able to work to deadlines
• Problem solving skills
• Ability to work in a fast pace environment and multitask
• Work on own initiative and as a team player

• 25 days holiday
• Full sick pay
• Loan car scheme
• Full holiday pay
• Career development within a worldwide company
• Pension contribution up to 8%
• Life Cover
• Gym Membership
• Virtual GP
• Yearly Bonus

At Silver Arrow, our priority is you
. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.

Call our recruitment team today on #removed#

237

INDPERM