Technical Service Advisor

Technical Service Advisor – Gateshead (Permanent)

Shift Pattern: 4 on 4 off rolling

• Monday to Friday: 07:30 – 19:30
• Weekends: 07:30 – 16:30

Key Responsibilities:

• Manage, book and maintain job cards, ensuring accurate processing in a timely manner.
• Plan workshop capacity forward.
• Canvass for and accept bookings to fill available capacity.
• Interpret customer or internal instructions on job cards/repair orders.
• Promote additional workshop services where applicable.
• Build rapport with staff and customers.
• Monitor work to ensure completion on time, reporting delays and seeking authority for extra work or parts.
• Record work, parts, consumables and tests accurately on job card/repair order.
• Cost the work and raise invoices.
• Order parts and sub-contract work from the Parts Department.
• Account for all cash, cheques, etc., ensuring correct charge to accounts.
• Provide times, hours sold, statistics and budgetary information.
• Undertake other tasks as reasonably required.
• Enhance the company’s image and reputation while supporting commercial interests.
• Comply with good health and safety practice, statutory requirements, company policies and standard procedures.

What we need from you:

• Previous experience in an automotive Service Department – ideally HGV vehicles.
• Technical knowledge or administrative experience in a customer service environment with an excellent telephone manner.
• Excellent organisational, administrative and IT skills.
• Proactive approach to work, able to meet deadlines.
• Ability to work in a fast‑paced environment and multitask.
• Work on own initiative and as a team player.
• 25 days holiday, full holiday pay.
• Career development within a worldwide company.
• Pension contribution up to 8%.
• Life Cover.
• Virtual GP.
• Yearly Bonus.

At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs to build a great working relationship.

Hourly rate: £13.69 per hour.

Main

Purpose:

Provide support in contract administration, coordinating and actioning servicing and maintenance contracts, and updating IT systems.

Key responsibilities include:

• Work in partnership with other Departments and external organisations, assisting in dealing with queries and representations.
• Assist with developing and maintaining effective relationships with internal colleagues and external partners.
• Administer and action all requests for services via CRM, email, telephone, or verbally.
• Support the use of maintenance, scheduling and asset systems, including GIS mapping.
• Provide excellent customer service, responding to complaints promptly.
• Create SAP works/purchase orders, procure materials and contractors, obtain prices via frameworks or quotations.
• Take receipt of deliveries and inform requisitioner.
• Process payment requests; check invoice accuracy, goods receipting, and resolve queries with Accounts and suppliers.
• Monitor and update electronic systems for servicing, contracts, training, health surveillance, accreditation, and equipment registers.
• Ensure senior managers are informed of issues that may disrupt service delivery.
• Actively promote continuous improvement.

Previous experience of working in an environment servicing Maintenance Contracts would be desirable.

• Hours:
  
  Monday – Friday, Office Hours
• Contract:
  
  Temporary, potential to become permanent
• Start Date:
  
  02/02/2026
• Location:
  
  Boldon, Sunderland
• Competitive Holiday
• Opportunity to progress personally and professionally
• Achievable targets

Key Responsibilities:

• Respond to customer contacts within agreed timescales.
• Process orders and calculate price breakdowns and timescales.
• Exceed productivity targets.
• Outbound call customers to arrange payment of their account.
• Maximise cash collection and minimise losses.
• Deal with wholesale enquiries.
• Support Credit Control Team members and colleagues.

Key

Skills and Experience:

• Excellent customer service skills – telephone and written.
• Remain professional and calm under pressure.
• Organisational skills.
• Interpersonal skills showing empathy, negotiation and persuasion.
• Act on own initiative.
• Willing to try new ideas and…