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Mortgage Team Leader

Job in Gateshead, Tyne and Wear, DH98, England, UK
Listing for: Cameron James Professional Recruitment
Full Time position
Listed on 2025-12-16
Job specializations:
  • Finance & Banking
    Business Administration
  • Management
    Business Administration, Operations Manager
Salary/Wage Range or Industry Benchmark: 30000 - 45000 GBP Yearly GBP 30000.00 45000.00 YEAR
Job Description & How to Apply Below
Customer Contact Team Manager – Mortgage Brokerage
📍 Gateshead
💰 £35,000 basic | OTE £45,000 | Full Time

An excellent opportunity has arisen for a Customer Contact Team Manager to join a growing mortgage broker firm in Gateshead.

You will lead a team responsible for handling new mortgage enquiries, ensuring clients receive a professional, timely, and compliant service before referral to Mortgage Advisors.

Role Highlights:

* Manage and develop a mortgage enquiry team

* Monitor call quality and customer experience

* Coach and support Trainee Mortgage Advisors

* Work with high-quality leads from developers and online sources

Ideal Background:

* Mortgage or financial services experience

* Strong customer service and communication skills

* Ready to step into a leadership role

Competitive salary, realistic OTE, and long-term progression
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