Managed Service Consultant

Managed Service Consultant

Synergi, Gateshead, England, United Kingdom

Synergi is an award‑winning UK technology partner, empowering organisations to thrive with technology. Our practice areas—Sentri, Agiliti and Unifi—deliver unrivalled product and customer experience. We serve as an expert partner for businesses seeking positive change.

This is an excellent opportunity to be a key team player in a successful business providing first‑class technology services to customers across a wide range of sectors. The role offers a fast‑paced learning environment, with a culture of teamwork, strong ethics and a commitment to delivering outstanding client service.

You will join a team of experienced consultants, taking a proactive approach to the delivery of projects and supporting both proactive and reactive support.

Responsibilities include providing high‑quality networking, server and cloud platform support and planning and delivering projects, including Cloud and Hybrid migrations. A hybrid working model is offered, with occasional travel to customer sites. Some 24/7 on‑call cover may be required.

• A varied role that combines the delivery of project migrations with proactive and reactive support
• Planning and delivery of projects, including Cloud and Hybrid migration projects within the Microsoft 365 and Azure space
• Show analytical approach to problem solving, responding to incidents and restoring services to an operational state
• Lead critical incident resolution, including full system outages
• Provide high‑quality networking, server and cloud platform support
• Demonstrate the ability to troubleshoot and understand complex environments
• Provide clear advice and guidance via pre‑sales to clients for improving their environments
• Be seen as a trusted advisor and communicate to every level within an organisation
• Communicate with 3rd‑party providers, including hardware, service and application vendors, to resolve complex multi‑party issues
• Ensure workload is managed to deliver the service within clearly defined project time‑scales/SLAs
• Ensure accuracy and completion of data entry based on projects, incidents and problems
• Provide some 24/7 on‑call cover

• Possess a well‑rounded skill set including implementation and remote support
• Proven track record of providing project implementations for at least 3 years
• Strong written and excellent verbal communication skills
• Ability to migrate and support Windows Server Operating Systems and associated services (e.g., Active Directory, Group Policies, File Services)
• Strong knowledge and practical skills within security best practices across cloud and traditional platforms
• In‑depth understanding of the Microsoft 365 platform and security services
• Strong hands‑on knowledge of Azure Landing Zones, VMs, Firewalls, Backup, vNETs and associated configuration/support
• Knowledge of and ability to monitor and troubleshoot cloud backup technologies
• Good understanding of networking technologies with the ability to troubleshoot end‑to‑end through VLAN, LAN, WAN, DNS, DHCP, VPN and hosted services
• Good understanding of commercial aspects of project delivery
• Ability to scope and deploy new services in Microsoft 365 or Azure

• Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology
• Experience with Windows 365, Azure Virtual Desktop and virtualised applications or similar
• Experience implementing virtual firewall appliances (e.g., Sophos or Meraki)
• Basic SQL skills including backup, maintenance schedules and high‑level troubleshooting

• MS‑102 – Microsoft 365 Certified:
  Administrator Expert
• Other industry‑recognised accreditations are beneficial (e.g., Microsoft, AWS, Cisco, CompTIA)
• Degree or equivalent experience in a technology‑related area
• Clear evidence of continual learning in your career to date
• Competitive salary + car allowance
• Pension
• Enhanced holiday allowance plus birthday off
• Flexible working hours and location
• Charity Days to support causes important to you
• Free on‑site parking
• Free fresh fruit – get your 5 a day on us
• Regular social and fundraising events

We are an equal‑opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

For further information, please visit

Closing date for applications: Wednesday, 31st December 2025 at 16:00 hrs.

Due to the festive period, the review of applications will take place in January 2026, and shortlisted candidates will be contacted by mid‑January.

Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.