Microsoft Dynamics 365 Support Consultant

Microsoft Dynamics 365 Support Consultant

Synergi Gateshead, England, United Kingdom

About the Role: This is an excellent opportunity to be a key team player in a very successful Microsoft Dynamics Practice within Synergi, providing first‑class support services to customers in a wide range of sectors. With the opportunity to learn and develop in a fast‑paced organisation and help continually develop the services we offer. The business has a culture of teamwork, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team.

• Contract Type:
  Perm
• Working Pattern:
  Full time
• Location:
  
  Hybrid (2 Staithes, Gateshead – visits required upon request and on a quarterly basis)

Objective of the Role: The objective of this role is to take a consultative approach to the support of existing customer solutions regarding their Dynamics product suite. This will be primarily remote, and Teams‑based support direct to our clients. The Dynamics 365 product stack includes applications such as Business Central, Sales and Service but also significant elements of the Power Platform.

You will also support the wider team working closely with other members of the business where required.

Roles, Duties & Expectations:

• Effectively engage with customers and colleagues in a professional manner.
• Understand typical business processes and provide advice when required.
• Be seen as a trusted advisor on product issues and be able to communicate to every level within an organisation.
• Communicate with 3rd‑party providers including application vendors to resolve complex multi‑party issues.
• Ensure workload is managed to deliver the service within clearly defined SLAs.
• Ensure accuracy and completion of data entry based on incidents and problems.
• Demonstrate well‑developed problem‑solving skills and an analytical approach to delivery.
• Take ownership of issues and maintain good communication with customers, suppliers and 3rd parties throughout the service delivery lifecycle.
• Support the sales and account management teams with opportunity spotting and support activities.
• Assist the project team with delivery based on workload demand.

Skills, Qualifications &

Experience:

• Highly capable in diagnostics and troubleshooting with confidence in providing support and training to users.
• Experience across several industries, inc. distribution.
• A background in accounting or advanced knowledge of financial processes.
• Experience in the support of CRM and ERP systems – experience in Dynamics support is a clear advantage but not essential.
• Experience with typical management reporting needs of a business.
• Experience in associated products such as Power BI and the Power Platform stack is advantageous.
• Experience of third‑party add‑on products such as Continia, Zetadocs and Tasklet is advantageous.

Benefits:

• Pension.
• Enhanced holiday allowance plus a birthday off.
• Flexible working hours and location.
• Staff referral scheme (earn £500 for successful placements).
• Charity Days to support causes important to you.
• Free on‑site parking.
• Free fresh fruit – get your 5 a day on us.
• Regular social and fundraising events.

We’re an equal‑opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

For further information, please visit

Closing date for applications:
Wednesday, 31st December 2025 at 16:00hrs.

Due to the festive period, the review of applications will take place in January 2026, and we anticipate that shortlisted candidates will be contacted by mid‑January.

Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.