Trainee Service Technician

Trainee Service Technician – Medstrom (Gateshead)

Employers:
Medstrom

Location:

Gateshead, Tyne & Wear, United Kingdom

Seniority level:
Associate

Employment type:

Full‑time
Job function:
Engineering and Other
Industries:
Medical Equipment Manufacturing

The Role
:
As a Trainee Service Technician you will deliver an effective and timely maintenance service to customers. After training you will undertake delivery, installation, repair and proactive maintenance of Medstrom products, and provide support at the delivery stage to customers in various environments.

Main responsibilities
:

• Deliver clean, ready‑to‑use products to and around customer sites
• Collect products after use and return to the service location for decontamination
• Disinfect, function check, repair, and electrical safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Working hours
: 37.5 per week, Monday to Friday 8.30 am–4.30 pm. Participation in an out‑of‑hours on‑call rota (after training) is required, with on‑call and overtime pay.

Qualifications and experience
:

• Mechanical or electrical background desirable but not essential – full training will be provided
• Full UK driving licence required (long‑wheelbase van training and support will be provided)
• Knowledge of Medstrom products desirable but not essential

Personal requirements
:

• Communicate effectively
• Work independently and follow procedures to meet deadlines
• Basic knowledge of hygiene and safety rules
• Basic PC skills, including email and MS Office
• Willingly undergo DBS check

Benefits
:

• Starting salary of £25,000, potential earnings £27,000 + with on‑call payments
• Additional on‑call payments
• Contributory pension scheme
• 33 days annual leave entitlement
• Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
• Salary sacrifice schemes, including Cycle to Work
• Full induction with great training and support
• Birthday treat
• Death in service benefit
• Employee Ownership Trust (EOT) participation

About Medstrom
:
Medstrom was established in 2010 and is dedicated to placing employees and customers at the heart of everything we do. In 2022 we became an Employee Ownership Trust (EOT), allowing each employee to have a vested interest in the company. We provide proven and well‑evidenced products and services to customers across Gateshead and Tyne & Wear.

Equal Opportunity and Workplace Policies
:

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero‑tolerance policy on any harassment of any kind towards our colleagues.