Retail Sales Assistant

Base pay range

Hours: 14 hours p/w

Location: Metrocentre Shopping Centre, Gateshead, NE11 9YG

Shift Pattern: Monday - Sunday shifts based

At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.

So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!

• Delivering outstanding, friendly service that turns first‑time customers into loyal fans
• Building genuine rapport with each customer to understand their travel plans, needs, and concerns
• Using your knowledge and enthusiasm to recommend the best products and services for every customer
• Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
• Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
• Accurately processing transactions while ensuring full compliance with financial regulations
• Keeping your bureau secure, presentable, and welcoming at all times
• Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
• Taking ownership when your manager is away, keeping the bureau running smoothly
• Supporting new colleagues during onboarding and sharing your knowledge with the team
• Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed

• At least 1 year of experience in retail sales, cash handling, and customer service
• Confident, friendly, and positive attitude – you make customers feel welcome and valued!
• Strong communication skills, with the ability to build rapport and trust quickly
• High levels of accuracy and attention to detail when handling transactions
• A natural flair for selling and exceeding customer expectations
• Flexibility to adapt, work independently, and travel to nearby locations if required

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• Access to our Retail Incentive & Bonus Schemes
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme – because you matter!
• Wagestream – access to flexible pay – get your earned wages when you need it!
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance …and much more!

To be the UK’s go‑to travel money provider, adding value to every customer’s journey!

Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.

We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere

Seniority level:
Entry level

Employment type:

Part‑time

Job function:
Sales and Business Development

Industries:
Retail

Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Team eurochange!