Parts Sales Executive

Parts Sales Executive - Gatwick at Bandzmedia

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products that customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, with a national network of TPS Centres and a 1,500-strong workforce, delivering a motivating and inclusive workplace that encourages learning and development.

As a Parts Sales Executive you will work with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.

• Achieve personal KPIs and revenue objectives with target customers
• Accurately identify parts to meet customer sales requirements
• Utilise all product promotions effectively to reach target set
• Identify and leverage potential sales opportunities within the customer base
• Maintain product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact by phone and face-to-face visits
• Provide a high level of service to customers—understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined‑up approach to sales
• Handle incoming calls and customer enquiries within KPIs, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry

Entry level

Full-time

Marketing Services