Human Centered Design Specialist

Job Description

Design strategy and planning – Define design challenges and opportunities, develop design strategies aligned with organizational goals, and create design workplans or timelines to coordinate with the project manager.

User research and insights – Conduct qualitative and quantitative research (as possible), analyse and synthesize findings to inform design decisions.

Collaboration and integration – Work closely with cross‑functional teams and advocate for inclusive and equitable design practices.

Prototyping and iterative design – Develop prototypes, test and iterate designs based on user feedback, and apply design best practices.

Monitoring and evaluation – Define metrics for user experience and design impact, conduct usability testing and post‑implementation reviews, document lessons learned.

Stakeholder engagement – Facilitate co‑creation workshops with users and stakeholders, build consensus on user needs and design priorities, communicate design rationale clearly to non‑design audiences.

Capacity building – Train or coach others on human centred design principles and methods, develop toolkits or resources for sustainable practices.

• University degree in Design, Computer Science or relevant fields
• 5 to 10 years of relevant experience as UX / UI designer, working with a global user base
• 3+ years’ experience designing and facilitating in‑person, online, and hybrid co‑creation workshops.
• Expert knowledge in spoken and written English.
• Intermediate knowledge of another UN language is desirable, but not mandatory.
• Knowledge of MS Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
• Knowledge of MS SharePoint, MS Visio

• Expertise in industry standard UX software ie, Figma.
• Prior experience working with WHO or another UN agency
• Portfolio of design projects