Business Analyst Specialist

Make your next job one with purpose

Do you believe in a world where everyone has a safe place to call home?

Do you thrive in engaging donors, building meaningful relationships, and crafting campaigns that inspire lasting support?

Switzerland for UNHCR (CH4U), the Swiss Foundation supporting the UN Refugee Agency, is looking for a committed Business Analyst Specialist to help us grow and sustain our data analyses. This position is in the Individual Giving (IG) department. IG develops fundraising activities with the general public in Switzerland and Liechtenstein, acquires new donors, retains and develops existing ones, reactivates inactive ones through multichannel marketing campaigns, and provides quality donor care.

The department also oversees the development and implementation of marketing technologies to optimize campaign performance, enhance donor engagement, and support the fundraising needs of the Foundation. This includes leveraging Customer Relationship Management (CRM) systems for donor data management, marketing automation tools for personalized and timely communications, data analytics platforms to measure and improve campaign effectiveness, and digital advertising technologies to reach new audiences.

We are not just another nonprofit. We are part of a global humanitarian movement, working every day to support people forced to flee war, conflict, and persecution. And we need passionate people like you to expand our impact.

Under the leadership of the Head of Supporter Engagement, the Business Analyst Specialist is responsible to produce the data analyses required to support both short‑term and long‑term data‑driven decision‑making. Additionally, the role ensures that all necessary data is properly stored in the data warehouse, and that relevant insights and analyses are accessible to various user groups across the organization (Individual Giving team, Partnerships & Philanthropy team, senior management, etc.).

The incumbent needs to understand the strategic as well as the tactical needs of the organization in relation to analytics and reporting, and to translate these into clear requirements for the Data Warehouse and BI tools.

As our new Business Analyst specialist, you will :

Make strategic and tactical plans on what kind of data needed to be able to carry out complex analyses and make data‑driven decisions.

Advise and support the management team regarding forecasting, reporting, analysis and documentation for data‑driven decisions.

Lead the democratization of data : shape the way the team works with data, aiming at creating a single supporter view and donor‑centric experience.

Provide in‑depth and complex analysis for the entire organization's business development. Provide advice and recommendations linked to data and analytical results.

Work with the Global Strategy and Analysis team on market Life‑Time Value (LTV) and Propensity model analysis and other similar reporting and analysis.

Act as a first line of support for any data analytics and reporting requests from the team.

Lead on design and delivery of training (Power BI, dashboard usage, data interpretation), training materials and best practices for business users accessing analytical insights and reports.

As data warehouse product owner, working in partnership with the Global and Regional HQ teams, the Business Analyst Specialist will :

Optimize data structure and coherence for reporting and analysis, monitor data quality and integrity and oversee data hygiene improvements.

Specify what data sources are needed to answer business questions, working with HQ teams on technical implementation.

Connect AI and ML and build predictive models for donors' potential to donate.

Ensure that all the needed data is gathered in one place with a clear, consistent and documented data structure, and develop the organization's BI and visualization tools.

Act as the main point of contact for business requirements related to analytics and BI, defining and prioritizing the backlog of dashboards, reports and predictive models, while…