VIP IT Support Specialist - EN​/FR

Our client is seeking an experienced IT Support Specialist to provide exceptional VIP Level 1 and Level 2 support at their Geneva headquarters. This role combines hands‑on technical assistance with involvement in strategic IT projects.

Our client is a global leader in its industry, operating in a dynamic and fast‑paced environment. The Geneva office hosts senior executives and requires top‑tier IT service delivery.

• Deliver high-quality Level 1 and Level 2 support for hardware and software issues.
• Manage incidents, problems, and requests in compliance with ITIL standards and SLAs.
• Troubleshoot and restore technical services and equipment promptly.
• Provide technical advice and guidance to end-users, including senior executives.
• Promote awareness of IT tools and services through initiatives like "Making Life Easy" roadshows.
• Support IT projects requiring on-site involvement (approx. 10 per year).
• Coordinate with third‑party suppliers to ensure compliance and service improvement.
• Oversee the lifecycle of IT assets, from procurement to disposal.
• Log, assign, and escalated tickets using the interaction and incident system.
• Act as a key interface with backline support teams to prevent and resolve issues.

• Strong knowledge of ITIL Service Management principles.
• Solid understanding of IT application components and infrastructure.
• Excellent interpersonal and communication skills, able to interact with senior stakeholders.
• Proven experience in supporting IT services and applications.
• Ability to prioritize workload and work under pressure in critical situations.
• Fluent in English and proficient in French.
• Proactive mindset with problem‑solving capabilities.
• Comfortable working with third‑party providers and influencing outcomes.
• Experience handling high‑level executives and demanding environments.
• Autonomous, responsible, and able to provide guidance to junior colleagues.

• A challenging and rewarding role in a prestigious Geneva office.
• Exposure to strategic IT projects and cutting‑edge technologies.
• Competitive compensation and benefits package.