Technical Service Representative

Technical Service Representative

Location:

Genoa, IT

About Akzo Nobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.

Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Key Activities

Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.

Conduct demonstrations of products and transfers the knowledge on Akzo Nobel process as well as on technical problem solving to the customers;

Performs technical scans and audits at designated customers.

Actively participates together and as peer to allocated sales representative, in key phases of the sales process to prospects

Proactively prevents and solves problems of a technical nature occurring at existing customers.

Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.

Synchronizes own activities with all department using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visit,products, equipment etc.)

Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.

Supports product development with prototype selection advice and test market execution.

Key Responsibilities

Maintains allocated technical company equipment in a safe and proper manner.

Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.

Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.

Promotes the positive company image and develops long‑term relations with customers.

Advises to the upper management on training types recruits participants for the relevant technical courses and gains commitment for customer attendance.

Job

Requisition s
Education & Experience

Technical high school diploma

In‑depth knowledge of the market and the products

3/5 years of relevant experience in paint General Industry or other manufacturing business

Some technical knowledge of coatings in general Industry

Soft & Technical Skills

Fluent English (oral and written)

Good Knowledge of Office (Word, Excel, SAP) systems

Strong results orientation

Ability to manage multiple deadlines

International spirit and culturally aware

Good team worker

Analytical approach to problem solving

Ability to understand technical concepts

Basic knowledge relating to health and safety matters under the current local legislation

At Akzo Nobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable.

In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

#J-18808-Ljbffr