Onsite Support and Installation Technician

Our client, an established IT company servicing the hospitality industry, is currently seeking to employ a skilled and dependable Onsite Support and Installation Technician to join their Technical Onsite Support team based in George (Southern Cape).

An awesome career opportunity!

Requirements:

• Grade 12 / Matric is essential.
• A+ and/or N+ certification or equivalent technical experience.
• Minimum 1 year’s experience in IT hardware support or onsite technical installations.
• POS, retail, or hospitality technology experience preferred.
• Valid driver’s licence and own reliable transport are essential.
• Willingness to work after-hours and be available for rotational weekly standby.

Responsibilities (include but are not limited to): 1. Onsite Support and Troubleshooting:

• Provide onsite technical support for new installations and escalated issues.
• Diagnose and resolve hardware faults such as printer failures, power issues, and device disconnects.
• Replace or repair faulty POS equipment (e.g., printers, power supplies, terminals).

2. Hardware Installation & Setup:

• Install and set up POS terminals, printers, cash drawers, scanners, and kitchen display systems.
• Connect and secure all devices to required power, LAN, and networking infrastructure.
• Ensure that all POS devices are fully operational before go-live.

3. Onsite Configuration and Testing:

• Configure BIOS settings, network parameters (static IPs), printer paths, and display settings.
• Load and configure POS client software under the guidance of internal support teams.
• Conduct full functionality testing before client handover.

4. Client Liaison and Go-Live Support:

• Represent the company professionally while onsite.
• Provide brief user orientation during go-live or handover stages.
• Communicate any client concerns or risks to the internal support/project teams.

5. Documentation and Feedback:

• Complete all installation checklists accurately.
• Log work completed (photos, notes, client sign-offs) using internal systems or mobile tools.
• Report any irregularities or follow-up actions to the Installation Coordinator or Manager.

6. General Duties:

• Collect and return hardware stock from office as required.
• Maintain company-issued tools, devices, and vehicle (if applicable).
• Participate in internal training or technical refreshers.
• Assist during major system upgrades or multi-site rollout projects.

Additional Information:

• Working Hours:
  
  Standard business hours, with evening and weekend work during installations or cutovers.
• Standby Duty:
  Weekly rotational standby for urgent onsite or remote hardware support.
• Travel:
  Daily travel to client sites required.
• Physical Requirements:
  
  Lifting, working under counters, and in kitchen environments may be required.

Please note that only shortlisted candidates will be contacted.

If you do not receive a response within two weeks of applying, please consider your application unsuccessful.

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