Client Quality Assurance & Insights Specialist
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, Production QC/QA
Job Description & How to Apply Below
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from Nex Rep’s independent marketplace contractors, identifying trends and working with certification and operations to uphold client standards.
You will assess agent interactions, monitor real-time or post-hoc workflows, review customer satisfaction, and provide actionable feedback and calibration input to improve quality scores.
We would love to welcome a new Client Quality Assurance & Insights Specialist to our team in Clayton, NM, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 42.000 - 62.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Client Quality Assurance & Insights Specialist role in the description above.
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