Lodge & Spa - Room Attendant - S

Callaway Resort & Gardens (CGR) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Currently CGR is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment.

For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Essential Functions

• Clean and prepare assigned guest rooms, accommodations, and related areas according to established standards.
• Remove and replace linens, towels, amenities, and guest supplies.
• Clean and sanitize bathrooms, fixtures, surfaces, furnishings, mirrors, and floors.
• Make beds, remove waste, vacuum or sweep floors, dust surfaces, and complete other required room-cleaning activities.
• Inspect completed work and accurately report room status, damage, maintenance needs, safety hazards, missing items, and unusual conditions.
• Maintain housekeeping carts, cleaning equipment, supplies, and work areas in a clean, safe, organized, and properly stocked condition.
• Handle cleaning products, chemicals, equipment, and personal protective equipment according to training, labeling, and safety requirements.
• Protect guest belongings and promptly report or turn in lost-and-found items according to company procedures.
• Respond courteously to guest questions and requests and deliver requested items when assigned.
• Complete scheduled deep cleaning and assist with public areas, common spaces, or related housekeeping responsibilities as operationally needed.
• Follow company policies, sanitation procedures, safety requirements, and applicable property or lodging-brand standards.
• Perform other related duties consistent with the purpose and responsibilities of the position.

Minimum Qualifications

• No formal education or previous housekeeping experience is required; previous lodging, hospitality, cleaning, or guest-service experience is preferred.
• Must meet the minimum age and other requirements established by applicable law and assigned job duties.
• Ability to understand and follow cleaning instructions, chemical labels, room standards, safety procedures, and work assignments.
• Ability to complete assigned work independently and collaboratively within operational expectations.
• Strong attention to detail and ability to identify cleanliness, maintenance, safety, and room-condition concerns.
• Ability to communicate professionally and provide courteous guest service.
• Ability to work a schedule that may include early mornings, evenings, weekends, holidays, and overtime based on business needs.
• Ability to complete required safety, sanitation, chemical-handling, equipment, and property-specific training.

Knowledge, Skills, and Abilities

• Ability to learn and apply established cleaning, sanitation, and room-presentation standards.
• Ability to prioritize work and maintain quality and productivity in a fast-paced lodging environment.
• Ability to safely use assigned cleaning tools, supplies, equipment, and personal protective equipment.
• Ability to maintain guest privacy and protect guest property, belongings, and room-related information.
• Ability to follow…