Strategic Program Account Manager | Multi

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Free food & snacks
• Opportunity for advancement
• Paid time off
• 401(k)
• Health insurance

About us

Speed Pro Windy City is a large-format printing and signage studio in Downers Grove. We produce window graphics, wall murals, vehicle and fleet wraps, trade show displays, and signage for clients across Chicagoland and the nation. We are the ones behind the fleet of trucks you see everywhere, and we design, produce, and install the murals and graphics you see at businesses, universities, and sports arenas.

We are a small team with big clients, and we are building the side of the business that serves brands with many locations.

About this role

You own our multi-location relationships: franchise systems, national brands with Chicago-area sites, property groups, and the agencies that buy for them. These are program accounts. The same graphics package goes into twenty or two hundred locations, on a schedule, to a brand standard, with a purchase order and a certificate of insurance for every site. You are the person who makes that happen and who turns one location into the next forty.

This is a growth seat. You will service the accounts we have, but the job is measured on the accounts you build.

You do not need print experience. You need to have grown a book of business-to-business accounts and to like learning how things are made. We will teach you our materials, our methods, and our pricing.

What you will own

Account growth

• Grow existing national and franchise accounts: more locations, more product lines, longer agreements
• Prospect and land new program accounts: franchisors, multi-location operators, brand and facilities managers, agencies
• Build the relationships that get us specified into brand standards, so the next location comes to us by default

Program management

• Scope, quote, and manage rollouts across many sites: site surveys, specs, proofs, production schedules, install windows, and close-out
• Manage the paperwork that program accounts run on: vendor onboarding portals, purchase orders, certificates of insurance, W-9s, net terms, and permits
• Coordinate with our office manager and production team so program work flows through the shop without disrupting local orders
• Keep every open program visible: what is approved, what is in production, what is installed, what is invoiced

Client relationship

• Be the single point of contact your accounts trust
• Run quarterly reviews with your top accounts; know their rollout calendar before they tell you
• Resolve issues fast and in writing. A missed install at one site cannot become a lost account

What we are looking for

Required

• Three or more years in business-to-business account management, inside or outside sales, or client program management, with responsibility for growing revenue, not just servicing it
• Experience with multi-location, franchise, or program accounts in any industry: uniforms, fixtures, facilities services, promotional products, packaging, point-of-purchase displays, commercial furniture, construction services, or similar
• Comfortable with specifications, dimensions, and production files. You will learn our materials and methods here; you need to be someone who likes learning how things are made
• Organized enough to run many concurrent orders across many sites without dropping one. You keep a system, and it is written down
• Clear, direct writer. Program accounts run on email and documentation
• Valid driver’s license. Local travel to client sites and installs
• Based in Downers Grove with flexibility for client visits

Strong plus

• Sign, print, graphics, trade show, or point-of-purchase industry experience
• Selling to or working inside a franchise system
• Agency-side production or account experience
• CRM or order…