Senior Business Support Assistant - Community Mental Health

Senior Business Support Assistant - Community Mental Health

Join to apply for the Senior Business Support Assistant - Community Mental Health role at NHS Scotland.

The shift pattern for this post is Monday‑Thursday 09:00‑17:00, Friday 09:00‑16:30 (flexible in line with 30 hours contract). This post is pro‑rate.

• Provide comprehensive secretarial and administrative service to managers and clinical team leaders.
• Act as first point of contact for those wishing to contact the manager/team members.
• Respond to routine mail on behalf of manager, or draft more complex correspondence.
• Respond to personal and telephone enquiries regarding complaints and redirect to other staff where appropriate; arrange for accurate and timely messages to be conveyed to manager.
• Provide information and advice to patients and others on NHS complaints and feedback arrangements; respond directly to straightforward enquiries or refer matters for consideration by clinical staff/service managers; assist others to record complaints/feedback if required.
• Type a variety of documents (correspondence including mail merge, reports, statistical and financial data, presentations) from a variety of sources (including audio) with a high degree of accuracy; extract information from spreadsheets and/or produce complex reports and presentations.
• Collate information from a variety of sources for input to reports and returns.
• Forward plan diary commitments ensuring effective use of managers’ time, resolving conflicting demands within a busy schedule of meeting commitments.
• Assist in arranging a variety of meetings, events and conferences under direction.
• Ensure that managers are provided with all relevant papers for meetings on a timely basis.
• Attend meetings and ensure that all necessary arrangements are made including booking venue, arranging room layout, notifying participants, issuing agenda and supporting papers, writing up minutes, transcribing and distributing minutes, and progressing appropriate follow‑up action.
• Meet and welcome visitors and arrange appropriate hospitality.

Informal Contact:
Suzanne Catterall, , Suzanne.catterallt

NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant
, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply may result in withdrawal of the application.