Operational Specialist Admin and Team Leader Supplement

Position: Operational Specialist - Income, Admin and Team Leader Supplement
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Operational Specialist - Income, Admin and Team Leader Supplement page is loaded## Operational Specialist - Income, Admin and Team Leader Supplementlocations:
Edinburgh or Glasgow time type:
Full time posted on:
Posted 5 Days Agotime left to apply:
End Date:
January 22, 2026 (9 days left to apply) job requisition :
R11261
** Together we are Trusted to Serve Scotland.
**** Operational Specialist
** to join our CSD Income, Admin and Team Leader Supplement Team. You’ll play a key role in making sure our out-of-hours Team Leader standby supplement runs smoothly, transparently and is trusted across Scottish Water.

This role combines strong stakeholder management with a real eye for detail. You’ll work with sensitive and confidential information, so data quality matters. By working closely with colleagues across CSD, People Services and Payroll, you’ll help to ensure our end-to-end processes are robust, well-governed and operate effectively.
** What you’ll do
** You’ll coordinate and administer the processes that manage changes to Team Leader standby supplements, making sure everything follows the right governance and is accurately recorded. You’ll maintain rotas, track changes, and ensure staffing updates are reflected correctly and on time.

A big part of the role is data. You’ll analyse information from corporate systems, cross-checking data to spot issues, trends or inconsistencies. When something doesn’t look right, you’ll see it through to resolution, coordinating corrective action and keeping stakeholders informed.

You’ll own communication between the Customer Service Delivery leadership team and the Team Leader Supplement Admin Team, keeping clear, transparent and accessible records. You’ll also complete accurate calculations to support Payroll with supplement payments and administer the Network Support Officer supplement scheme.

Alongside this, you’ll analyse overtime worked across CSD, identifying trends and sharing insights with senior stakeholders to support decision-making. While the role is a mix of administration and analysis, you’ll also be flexible, stepping in to support wider team resilience when needed.
** What you’ll need
** You’ll have experience coordinating and running business processes, with strong organisational skills and a methodical approach. You’ll be comfortable working with data, analysing information and presenting clear insights to stakeholders.

You’ll be confident using Excel and SharePoint, with strong written and verbal communication skills. You’ll have experience of data analysis and be comfortable using Power BI as part of your day-to-day work.

Because you’ll be handling sensitive and confidential information, you’ll be someone who’s trusted, discreet and pays close attention to detail. You’ll be self-motivated, enthusiastic and able to manage your workload effectively.

Experience of pay-related administration or analysis, and using tools like Power Apps or Power BI, would be an advantage. But what matters most is your ability to keep processes running smoothly, accurately and with confidence.
** Looking out for you
** While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.
** The not-so-small print
** This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of £36,410. Performance-driven pay progression would then allow you to move through the range to a maximum of £46,990.If you’re interested in this role – or know someone else who might be - we’ll be…