Helpdesk Administrator

Murray Recruitment are recruiting a Planner for our client based in East Kilbride.

This is an excellent opportunity to become part of a growing organisation renowned across Scotland for its expertise in maintaining and repairing life safety systems. This role suits a methodical and proactive individual seeking to contribute to a forward-thinking company committed to delivering outstanding service.

Role Overview:

As a Planner, you will be responsible for organising and overseeing all planned maintenance activities, ensuring works are scheduled effectively and completed to meet contractual obligations. The position involves close communication with engineers, clients, and subcontractors to maintain seamless service delivery, while also supporting urgent scheduling needs when required.

Key Responsibilities:

• Organise and schedule planned maintenance works in accordance with service agreements.
• Track ongoing jobs and update stakeholders on progress or delays.
• Communicate with field staff and external partners to arrange access and ensure timely completion of tasks.
• Provide health and safety documentation to clients as needed.
• Coordinate access equipment requirements for site visits.
• Schedule remedial actions arising from maintenance inspections.
• Effectively manage a busy workload in a dynamic environment.
• Maintain high levels of client communication to uphold company reputation.
• Allocate work to subcontractors when appropriate.
• Produce monthly performance reports, highlighting completed tasks and outstanding items.
• Adjust plans as necessary to accommodate urgent or unplanned service needs.

Skills & Experience:

• Previous experience in a coordination, planning, or scheduling role is preferred.
• Strong background in administrative support is essential.
• Confident in using Microsoft Office and other IT tools.
• Understanding of maintenance scheduling and compliance requirements is advantageous.
• Excellent communication and interpersonal skills.
• Organised, detail-oriented, and capable of working to deadlines.
• Comfortable working under pressure in a collaborative team setting.

Offering:

• Competitive salary, negotiable depending on experience.
• Standard working hours:
  Monday–Thursday 8.30am–5.00pm, Friday 8.30am–3.30pm.
• Hybrid working model available.
• Private healthcare provision.
• Eligibility for profit share bonus scheme.
• Company-issued mobile phone.
• Enhanced holiday entitlement.
• Participation in the Bike to Work scheme.