Repairs Coordinator

Repairs Coordinator ORONAs activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity. We are looking for a Repairs Coordinator to join our team based in our Glasgow Office.

Responsibilities will include:
Updating internal systems on receipt of customer order/insurance works etc. Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out. Order materials as required and supported by company technicians with any technical queries. Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.

On completion of repairs will close down ensuring monthly targets are at least achieved. Management of live order book, forecast for production and providing accurate reporting to management team. Manage and guide customer expectations on the companys services. Support the regional office service administration functions, including the call Skills,

Education and Experience We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations. You must be Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.

Key interpersonal skills include being approachable, organised and able to work to demanding deadlines. Benefits include:
Competitive salary 25 days holiday (rising to 30 days with service)  8 days Bank Hols Pension (Company contributions rising with service) Life Assurance Medical Cash Back Plan Enhanced Family Friendly Leave GP24/7 Employee Assistance Program Eyecare vouchers Long Service Awards Recruitment referral fee Training and Development opportunities