Customer Service Representative

Overview

Tesco Bank is hiring a Customer Service Representative to join its Core Banking team in Glasgow. This is a full-time, hybrid role ideal for individuals with strong communication skills and a passion for helping customers. You’ll support Savings and Loans customers through inbound and outbound calls, ensuring their financial needs are met with care and efficiency.

• Location:
  
  Glasgow, Barclays Campus
• Salary: £23,600–£25,000 to start; rising to approx. £26,500 after 6 months
• Hours:
  
  Full-time, 36 hours/week
• Contract:
  
  Permanent
• Work Model:
  Office-based during probation; hybrid (2 days/week in office) thereafter
• Department:
  Banking Customer Service (Savings & Loans)

• Deliver outstanding customer service via inbound and occasional outbound calls
• Assist with account openings, fund transfers, and digital banking support
• Take ownership of customer queries from start to resolution
• Use judgment and tools to resolve issues and provide tailored solutions
• Accurately document all customer interactions and outcomes
• Educate customers on Tesco Bank’s full range of products and services
• Maintain a positive, empathetic, and professional attitude throughout

Essential Skills and Experience

• Customer service experience (call centre preferred, but retail/hospitality also considered)
• Strong communication and active listening skills
• Ability to remain calm, empathetic, and resilient in complex situations
• Comfortable using Microsoft Office and multiple systems simultaneously
• Alignment with Tesco Bank’s values: customer-first, respectful, and helpful

Desirable

• Experience in financial services or regulated environments
• Passion for delivering exceptional customer experiences
• Ability to thrive in a fast-paced, target-driven setting

• Be part of a collaborative and energetic team
• Receive full training to become a product expert
• Opportunities for professional growth and development
• Contribute to a company that values community, sustainability, and customer care

to apply directly via Linked In or Tesco Bank’s careers portal. Early applications are encouraged.