Customer Service Advisor

Location: Glasgow City
Anderson Knight is delighted to be partnering with a leading financial services organisation to recruit a Customer Service Advisor within their Payment Support Team.

This is a fantastic opportunity for someone who thrives on problem-solving, building strong customer relationships, and delivering excellent service in a supportive team environment. You’ll be at the heart of helping customers who may be experiencing financial difficulties, guiding them towards fair, sustainable, and positive outcomes.

Working hours:

• Monday to Friday (rotational shifts):
o 8am–4pm (3 weeks)
o 12pm–8pm (1 week)

• Weekend cover: 1 in 4 weekends (Saturday or Sunday, 9am–5pm or 10am–6pm) – with a day off in lieu.

• Hybrid working:
After training and probation, typically 2 days in the office and 3 days from home.

Salary: £23,000-£25,000

What you’ll be doing :

• Providing first-class support to customers who have fallen behind on payments, ensuring every interaction is handled with empathy and professionalism.

• Taking inbound and outbound calls, accurately recording information, and maintaining compliance with company and regulatory standards.

• Working with customers to understand their circumstances, carrying out affordability assessments, and agreeing on suitable repayment solutions.

• Building trust through clear communication and effective negotiation while always putting fair customer outcomes first.

• Achieving performance targets while demonstrating resilience and a proactive approach to challenges.

What we’re looking for:

• Experience in financial services or collections would be an advantage, but strong customer service experience is most important.

• The ability to manage sensitive conversations with empathy and discretion.

• A good understanding of Treating Customers Fairly (TCF) principles.

• Excellent communication skills and a high level of attention to detail.

• A positive, solutions-focused mindset and a genuine desire to help customers.

Benefits:

• 33 days’ holiday (25 days annual leave + 8 public holidays).

• An additional day off for your birthday.

• Discretionary bonus scheme.

• 15% pension contribution.

• Private medical insurance and eyecare support.
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If you’re looking for a role where you can make a real difference to customers, with a company that values fairness, flexibility, and care, we’d love to hear from you