Helpdesk Team Leader; Backshift – Service Operations Lead
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2025-11-28
Listing for:
City Facilities Management Holdings Ltd
Full Time
position Listed on 2025-11-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
A UK facilities management company is seeking a Helpdesk Team Leader to manage a team of Customer Service Representatives in Glasgow. The role involves monitoring performance levels, handling complex cases, and providing management reports. Ideal candidates should have strong customer service skills and the ability to work under pressure. Competitive salary of £28,641.60 plus overtime and excellent benefits, including a private pension and 33 days holiday.
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