Customer Service Administrator

Overview

This range is provided by Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Search

Are you passionate about delivering outstanding customer service and looking to join a dynamic team? We’re seeking a Customer care representative to provide efficient and effective administrative support to our Customer Service team.

• Liaise with customers, contractors, and suppliers to resolve issues within agreed time frames.
• Take ownership of customer queries and resolve them before escalation.
• Escalate complex issues to senior team members when necessary.
• Organise and coordinate completion of remedial works and maintain operative diaries.
• Respond to customer correspondence and calls within service level agreements.
• Ensure adherence to internal protocols and standards.
• Continuously seek opportunities to improve processes and service delivery.

• Previous experience in a customer service administration role is desirable
• Experience in resolving complaints
• Understanding of the house building process is advantageous.
• Strong administrative and organisational skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage multiple tasks under pressure.
• Flexible and adaptable with a proactive approach to problem-solving.

• Associate

• Full-time

• Customer Service and Administrative

• Housing and Community Development and Building Construction