Customer Service Representative

This range is provided by Morgan Hunt. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Customer Service Representative

Customer Enquiries | Public Sector | Glasgow

Location: Glasgow

Contract Type: Temporary role

Working Pattern: Hybrid, 1 day per week in the office

Start Date: Early to mid January

We’re recruiting Customer Service Representative to join a busy public-facing enquiries team supporting consumers across energy efficiency and government-backed schemes.

You’ll be the first point of contact for members of the public, handling enquiries by phone and email, responding clearly, logging accurate case notes, and ensuring each query is progressed correctly. This is a fast-paced, structured environment where good communication, organisation, and judgement matter.

If you enjoy problem-solving, working with people, and being part of a supportive team with shared targets, this role will suit you well.

• Handling public enquiries via phone and email
• Responding to non-complex complaints and requests
• Logging accurate case notes and maintaining clear records
• Liaising with internal teams to resolve queries efficiently
• Supporting colleagues and contributing to team KPIs
• Helping maintain a consistent, high-quality customer experience

• Experience in a customer-focused role
• Clear, confident written and verbal communication
• Ability to organise and prioritise a changing workload
• Comfortable working to targets and service standards
• Strong attention to detail
• Confident using Microsoft Outlook, Word and Excel
• Experience handling enquiries or complaints
• Exposure to a regulated or public-facing environment
• Background in customer service, hospitality, contact centres, utilities, benefits, or public services

• Stable public-sector role with clear processes
• Supportive team environment with training provided
• Opportunity to build experience in a regulated setting
• Meaningful work supporting members of the public
• Clear expectations and structure from day one

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