Passenger Service Agents

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As a member of our Ground Operations Team at Glasgow Airport as a Passenger Service Agent
, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

• Create Memories:
  Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present:
  By assisting customers at check‑in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility:
  For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team:
  By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

• Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and  holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

• 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered
  
  Shifts:
  
  Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At &
Jet2holidays
, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!

• Entry level

• Part-time

• Management and Manufacturing

• Airlines and Aviation

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