Customer Service Representative - Virgin ; CYBG

Customer Service Representative - Virgin Money (CYBG)

Teleperformance delivers outstanding customer experience for Virgin Money.

• Handle inbound calls to assist customers with digital banking services.
• Resolve banking queries and provide solutions.
• Build rapport and understand customer needs.
• Collaborate with team members across contact centres.

• Excellent communication skills and natural rapport building.
• Flexibility and positive working approach.
• Digital first mindset with enthusiasm for customer focus.
• Digital literacy and some financial services experience.
• Working knowledge of Microsoft Office applications.

• Full time permanent contract (40 hrs per week).
• Salary £25,396.80 per annum.
• 28 days holiday (30 days after 1 year).
• Pension scheme and employee welfare support.
• Opportunities for career development and progression.

Start date will be between 26 January 2026 and 16 February 2026.

Glasgow, Cuprum Building, Argyle Street – not a work‑from‑home role.

Monday to Saturday 7:00‑09:00 and Sunday 10:00‑17:00 – must be able to work any of these shifts.

3 weeks full-time training.

• Right to work in the UK.
• Criminal record check.
• Credit check.
• Employment history check (3 years).

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels.